Making A Direct Impact

Expedite Your Revenue Generation – ADS’ expertise and experience would result in

• Faster and in time claims processing
• Rigorous audit of the EOBs and superbills for accuracy before electronic or paper bill submission
• A visible increase in paid claims and your cash flow

Increase productivity of your office staff – With ADS taking care of your billing, your staff would spend more
time in

• Promoting & marketing to new patients
• Providing superior healthcare to your patients
• Developing new marketing strategies for your practice
• Maintaining superior patient relations

Reduce Your In-Office Expenses – ADS’ taking care of your billing and coding would enable you to

• Minimize your in-house billing system maintenance costs
• Minimize office supplies expenses for claims processing, patient billing, etc.

Level of Service:

We work for you 24/7/365, unlike the home based medical billing workers or other US domestic only companies, where staff holidays, vacations and weekends are inevitable. We have invested heavily in technology infrastructure for uninterrupted client support services that complies with HIPAA and other regulatory requirements. If you or your office staff has a question, need(s) to change the format of a transcribed document, or need other technical assistance, ADS would be only a phone call away at any time of the day, and any day of the week. You will be spoiled with our level of attention and responsiveness!

ADS recognizes the reality that no two customers are alike. Their needs are different and their styles are unique. As a result, we customize our services to fit your business needs and practice styles. This gets started by assigning dedicated staff members to your business only to meet your specific practice needs. With our offshore business model, we enjoy a luxury of employing at least 2.5 full time equivalent resources for one physician.

Coding Expertise and Qualified Resources

Experience counts! Therefore, ADS staff, management and consultants have an average experience of 5 to 20 years in billing and coding. In addition, ADS maintains an exclusive training facility for all newly hired staff members. The training duration ranges from 45 to 90 days depending on the experience level of the new hire.

Our proven experience, expertise and skills contribute to boosting up collections for our clients by timely identifying down-coded errors, illogical or inappropriate coding, and timely submission of the claims. If ADS is chosen for both transcriptions and billing, because of our direct access to the physicians’ notes, we would analyze the codes used not only to check their validity, but also to see if the physicians’ services and procedures warranted a higher level coding that would result in higher level receivable. We provide a free PCA (Procedure and diagnosis Code Analysis) to our clients on an ongoing basis as a part of our value added service.

We stand ready to fulfill any additional needs and volume spikes with similar resources with no interruption to your practice.

Denials & A/R Management

Our objective is to improve your cash flow by reducing days in A/R and improving profitability, by increasing your collections ratio. Our skilled staff is trained to identify patient accounts that require follow-up and take the necessary action to collect unpaid/underpaid claims. This includes, but not limited to,

• Payer/Insurance Follow-up
• Self-pay Follow-up
• Receivables Analysis
• Denials management

Significantly Lower Processing Fee

Although we maintain a high quality and well experienced staff along with a state of the art computer operations that is secure and reliable, we are able to offer a significantly lower fee structure to our medical practitioners because of off-shore processing. One of our goals is to reduce our operational expenses where possible, without compromising quality, and pass the savings on to you.

Transparent Off-Shore Processing

Our off-shore operations will remain transparent to the patients, insurance carriers as well as to the medical practitioners and the staff as well. This is because we provide toll free and US local numbers for contacting us. Additionally, we are a 24X7 facility where someone would be available round the clock to answer physician’s questions, resolve office staff’s technical problems, respond to patient’s billing questions, and resolve insurance carrier queries.

Ability to Use any Billing Software

ADS staff is trained to use any medical billing software. Therefore, your initial set up cost or time would be zero to minimum. Our staff is able to use remote access technologies for accessing a medical billing system that may be residing only in your office, which would enable ADS to conduct coding and bill submission procedures remotely with adequate security.

Up to the Minute Status Information at Your Fingertips

With the use of ADS’ recommended billing system, your billing information, claim submission status and locating a patient or procedure status would be only a few mouse clicks away. You, along with your designated office staff would be able to generate various reports for your information needs, and track a claim, for example, at any time.

Customer Service and Tech Support

Our clients and their patients get the attention, responsiveness, quality, compliance, rapid turnaround and care that you can expect only from a top-tier company. ADS is a fully customer driven company. Our level of service would exceed the SLA requirements of our clients with adequate reliability, security and quality of service. Experienced and knowledgeable personnel answer these calls. Included in our prices is also customized remote controlled tech support for our physician’s computer systems and day-to-day MS Office/Windows software queries.

Practice Management: Escalating Your Operational Efficiency and Increased Cash Flow

To ensure increased collections, ADS’ consultants would review and analyze your business process, your staffs’ performance, and assess your current operation at its entirety. Based on this review, ADS is able to provide short training to your staff on more efficient billing and data collection procedures, including eligibility checking and getting the correct pre-authorizations in a timely manner, all of which would go miles towards increased collection and improved cash flow for your practice.

Additionally, our periodic Procedure Code Analysis (PCA) will ensure that all CPT, ICD-9 and HCPCS codes are up to date, valid, and thus, providing optimum collections for you.

All these measures have been practically proven to increase profitability for our physicians from 10% to 40% per month.

Satisfaction Guaranteed – Hence, No Binding Contract

That’s right! You will never be bound to stay with us. Although we would create a general contract mostly for establishing service level agreement (SLA), payment processing and other management items for our mutual relationship with your practice, this would not bind your practice to stay with ADS for any specified period of time. You are free to leave from ADS’ service at any time if we are unable to satisfy your business needs! Therefore, you assume no risk by agreeing to be served by AllDigital.

Quality Control

ADS follows strict quality control guidelines. All billing, coding and transcription work are audited and thoroughly checked before processing by our coding and transcriptions specialists. Staff hierarchy is maintained in conducting these audits and quality control checks at ADS facilities, and supervisory sign offs are maintained for all audited tasks.

Reliability

ADS enjoys an enviable reputation of reliability amongst its current clients. We will be happy to provide references upon request. We are here and will listen to you 24 hours a day, 7 days a week.

Security & Regulatory Compliance

Protecting our physicians’ and their customers’ confidential data is simply a part of our business model. ADS maintains state of the art computer processing facilities that have secure operations strictly complying with US regulations such as Health Insurance Portability and Accountability Act of 1996 (HIPAA) privacy and security standards. We take security very seriously to ensure we, along with our physicians, meet all applicable US regulations as they relate to US healthcare industry. Your security and regulatory risks and exposures would be adequately controlled and minimized to the lowest possible extent when you are partnering with ADS.